Official Shipping & Returns Policy for live resin diamonds Vapes
Welcome to the Mile High Vapes fulfillment portal. Transparency, compliance, and customer satisfaction dictate our logistical operations. Because we distribute high-grade hardware built for thick, high-viscosity extracts, we adhere strictly to federal transit and return regulations. Please read this comprehensive policy carefully before executing a purchase.
USA Shipping Protocols for live resin diamonds Devices
Mile High Vapes utilizes a specialized network of private, compliant carriers to ensure your vaporization devices arrive safely and legally. Following the ban on USPS vape mail, we have secured regional logistics partners dedicated to compliant, age-verified deliveries.
- Processing Times: All orders undergo strict identity and age verification. Once cleared, orders are typically processed and dispatched from our Denver facility within 24-48 business hours.
- Adult Signature Required: By federal law, an adult aged 21 or older must be present at the delivery address to present a valid government-issued ID and sign for the package.
- Transit Times: Depending on your location within our 12-state approved network, transit times average between 2 to 6 business days. Delays due to weather or carrier availability are beyond our direct control.
- Undeliverable Packages: If a package is returned to us because an adult was unavailable to sign after multiple attempts, the order will be refunded minus original shipping costs and a mandatory 15% logistical restocking fee.
Comprehensive Returns Policy for live resin diamonds Hardware
Due to the sanitary and consumable nature of vaporization devices, our return policy is stringent. We accept returns strictly on items that remain factory-sealed in their original, unopened packaging.
- The 14-Day Window: You may initiate a return for unopened hardware within fourteen (14) days of the delivery date recorded by the carrier.
- Sanitary Restrictions: Under no circumstances will we accept returns on hardware that has been opened, filled, or used. If the tamper-evident seal is broken, the sale is entirely final.
- Return Process: To initiate a return, contact our support team to request a Return Merchandise Authorization (RMA) number. Packages mailed back without an RMA will be refused at the loading dock.
Our Refund Guarantee on live resin diamonds Products
We stand behind the engineering of the devices we sell. If you receive a product that is Dead on Arrival (DOA) or suffers a critical manufacturer defect within the first 30 days, you are protected under our refund and replacement guarantee.
Defective Hardware Claims:
To claim a refund or replacement for a defective device, you must submit a detailed description of the issue along with clear video or photographic evidence. Our technical team will review the claim. If approved, we will issue a prepaid return label. Upon receiving and verifying the defect at our facility, a full refund will be processed to the original payment method, or a replacement device will be shipped out immediately.
*Please note: Accidental damage, water damage, or damage caused by using non-compatible extracts instantly voids all refund guarantees.*
FAQ: Shipping & Refunds for live resin diamonds Accessories
Q: Can I get shipping refunded if my package is delayed?
A: No. While we provide estimated delivery windows, transit times are handled by third-party freight carriers and are not guaranteed. We do not refund shipping costs for carrier-related delays.
Q: What happens if an item is missing from my shipment?
A: Shortage claims must be reported to our customer service team within 48 hours of the delivery timestamp. We will review our fulfillment center’s video logs and dispatch the missing items immediately upon verification.
Q: How long do refunds take to process to my bank?
A: Once your returned item is inspected and approved at our facility, the refund is transmitted to our payment gateway. It generally takes 3 to 7 business days for the funds to clear and appear on your credit card or bank statement.