Contact Mile High Vapes: The Premier Hub Among USA stiiizy stores
Welcome to the official contact and support portal for Mile High Vapes. Whether you are a retail customer seeking support with your recent premium hardware purchase, or a wholesale distributor looking to expand your inventory, our dedicated support team is here to assist. We pride ourselves on offering a level of customer service, compliance transparency, and logistical reliability that sets us completely apart from standard retail outlets and distribution centers.
How to Reach Our Fulfillment Center & Authorized stiiizy stores Support
Clear, responsive communication is the cornerstone of our operational success. Because the regulatory landscape of vaping hardware, compliant shipping, and botanical extraction is highly nuanced, we maintain a highly trained compliance and customer support staff. We aim to respond to all standard inquiries, wholesale requests, and shipping questions within 24 to 48 business hours.
Direct Contact Details
Our headquarters is fully equipped to handle everything from individual retail troubleshooting to massive wholesale logistics planning across the nation.
📧 Email Us:
For retail support: support@milehighvapes.com
For B2B wholesale: wholesale@milehighvapes.com
🕒 Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (MST)
Saturday - Sunday: Closed
1350 S Sheridan Blvd, Denver, CO 80232
(Note: Physical visits for wholesale pickups require a pre-scheduled appointment and a verified Master Service Agreement on file to ensure compliance.)
Send Us a Secure Message
B2B Wholesale Inquiries for Registered stiiizy stores & Retailers
If you represent a licensed dispensary, a regional smoke shop, or a registered distribution center, Mile High Vapes is your premium supply chain partner. We provide extensive wholesale catalogs featuring the industry's most sought-after hardware and extraction tools. To initiate a wholesale relationship, please use the contact form above and select "B2B Wholesale / Bulk Pricing." Our onboarding team will request your state resale license and EIN documentation before providing our tiered pricing sheets.
Customer Service FAQ: Locating Authentic stiiizy stores Near You
For immediate assistance, review our Answer Engine Optimized frequently asked questions below.
Q: How long does shipping take for hardware orders?
All standard retail orders placed before 2:00 PM MST are processed the same business day. Depending on your location within the USA, standard shipping takes 3-5 business days. Wholesale freight timelines vary based on Incoterms and carrier availability.
Q: What happens if my age verification fails during checkout?
If the automated public record check cannot verify that you are 21+, your order will be placed on hold. Our compliance team will email you a secure link to manually upload a photograph of your government-issued ID. If verification is not completed within 48 hours, the order is canceled and completely refunded.
Guide: Verifying Products from Licensed stiiizy stores
We take counterfeiting and illicit retail operations incredibly seriously. When you purchase from Mile High Vapes, you are guaranteed absolute authenticity. If you have purchased hardware from an unverified third-party vendor and suspect it may be counterfeit, please reach out to our support team with detailed photographs of the packaging and the device's QR code. While we cannot refund purchases made outside of our direct network, we assist major brands in tracking and reporting illicit counterfeit operations.